Filing a Claim
If this is your first claim, please complete a direct deposit form so that the appropriate funds can be deposited to your bank account. Otherwise, Medavie Blue Cross will be unable to reimburse your expenses.
Payment will be deposited to the bank account on file regardless of who has paid for the services. For example, if your banking information is on file, any paid funds will be deposited into your bank account, even if your Host Parent paid for the services. If you need to change your banking information, please complete and submit a new direct deposit form. Please note, only one bank account can be on file at a time. Locate the direct deposit form you need here.
Depending on the Type of Claim (see below), you can submit your first completed claim form along with your direct deposit form and wait for your funds to arrive! Provider Claims Submission is also a possibility (see below) as certain providers can submit claims electronically directly to Medavie Blue Cross.
No matter how you decide to submit your claim, don’t forget your supporting documentation!
- Claims can be submitted by mail to the address on the claim form.
- Claims can also be dropped off at one of the three Medavie Blue Cross Quick Pay Offices in New Brunswick.
- A direct deposit form is only required with your first claim or if your banking information has changed.
Type of Claim
Pay direct plan - simply show your identification card and the provider will submit payment to Medavie Blue Cross.
Extended Health Benefit
Reimbursement can be made electronically through Registered Health Care Providers. Company approved providers includes chiropractors, physiotherapists and vision care providers; you must present your identification card to your provider at every visit. Two reimbursement options are possible depending on your provider’s preference:
- Eligible Expenses are paid directly to the provider by the Company; or
- You pay the total amount requested by your provider and you will receive the portion of the expenses refundable by your plan by direct deposit.
If your provider cannot use the electronic transaction network, complete and submit a claim form, attach the original receipts and forward to address on the claim form, or visit one of our Quick Pay locations for easy reimbursement
The completed claim form must be sent to Medavie Blue Cross no later than 24 months after the date the expenses were incurred, or within a time agreed upon by Medavie Blue Cross.
Please call the toll free number on the back of your identification card for assistance when an unexpected illness or injury occurs while travelling outside your province of residence.
Every effort will be made by to direct you towards the appropriate medical treatment and assist you in making payment to the providers of service. Please provide your identification number when submitting a claim.
Claims for services outside of Canada are paid by Medavie Blue Cross in Canadian currency, based on the rate of exchange in effect at the conclusion of the services.
The completed claim form must be filed with Medavie Blue Cross no later than six months after the date expenses are incurred.
Reimbursement can be made electronically through the CDANet; you must present your identification card to your dentist at every visit. Two reimbursement options are possible depending on your dentist’s preference:
- Eligible Expenses are paid directly to the dentist by Medaive Blue Cross; or
- You pay the total amount requested by your dentist and you will receive the portion of the expenses refundable by your plan by direct deposit.
Ifyour dentist is not part of the electronic transaction network, complete and submit a dental claim form with original receipts to Medavie Blue Cross, or visit a Quick Pay location for easy reimbursement. The completed claim form must be sent to the Company no later than 24 months after the date the expenses were incurred or within a time agreed upon by Medavie Blue Cross when contract terminates.
Hospital, Travel, Drug, Extended Health Benefit and Dental Benefits
Claims will be administered by the Blue Cross plan in your province of residence.
Accidental Death and Dismemberment Benefits
Proof of claim must be submitted as soon as reasonably possible after the loss, and in no event later than one year from the date of the loss.